Refund Policy
Effective Date: [Date]
At RespCheck, we are committed to providing high-quality home medical care services. This Right to Refund Policy outlines the circumstances under which clients may be eligible for a refund.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
a) Service Cancellation by Client
If a client cancels a scheduled service 24 hours in advance, they may be eligible for a full or partial refund, depending on the terms outlined in the service agreement.
Last-minute cancellations (within 2 hours of service) will not be eligible for any refund of the days planed care and service.
b) Service Not Provided
If we are unable to provide a scheduled service due to unforeseen circumstances (e.g., caregiver unavailability), a full refund for the missed service will be issued or the client can reschedule appointment. If a service is not delivered as agreed, clients must report the issue within 2 days to be considered for a refund or service credit.
c) Dissatisfaction with Service
If a client is dissatisfied with the quality of care provided, they must submit a formal complaint within 2 days of service completion.
Refunds for dissatisfaction will be reviewed on a case-by-case basis, and alternatives such as service corrections or credits may be offered.
2. Non-Refundable Fees
Fees for services already rendered are generally non-refundable unless a clear service failure is determined.
Administrative fees, consultation fees, and processing fees (if applicable) are non-refundable.
3. Refund Request Process
To request a refund, clients must:
1. Submit a written request via email or mail, including the reason for the refund and any supporting documents.
2. Allow 7 business days for us to review the request.
3. If approved, refunds will be processed within 5 business days using the original payment method.
4. Contact for Refund Inquiries
For refund-related inquiries, please contact:
RespCheck
416-302-4549